I think I have posted about this before, but I’ll add again anyway as it is a frequent question asked when people call or email for help. We do our best to keep our website up to date as much as possible. If an item is out of stock, it should say so on our website. Sometimes, you may place an order for some door hardware?and upon processing the order, we find we are out of stock. This is a rarety. A lot of the product that we sell?gets shipped directly from the manufacturers warehouse, so if we are out of stock, it is because they are out of stock. Over the past few months we have had few problems of running out of hardware, but every once in a while we will get a huge order that will clean us out of one or two things.
Shipping Time Frame.
All of our products are shipped by UPS at this time. This means that we will need a physical address to?ship. Some of our door hardware, or cabinet knobs may take longer to ship than others. Here is a break down of what you can generally expect upon placing an order.
Sure-Loc Door Knobs and Door Hardware?door hardware, Weslock Door Knobs and Door Hardware?door hardware, Rusticware Bathroom Accessories?cabinet knobs?and Redland Designs bathroom accessories?-?Generally ship within 48 hours (business hours) of order placement.
Whitehall Products Address Plaques – These plaques are customized per order. Please allow 2-3 weeks for delivery.
Nostalgic Warehouse reproduction hardware – generally ships within 3-5 days of order placement.
Buck Snort Lodge – Wildlife Hardware and Cabinet Knobs and novelty cabinet knobs are not always in stock as there are many style and finish options. Please allow around 2 weeks for delivery as they are sometimes made upon receipt of the order. They do sometimes ship sooner, but not always.
We do have expidited shipping options on our website, but keep in mind that if you order an item like the address markers or wildlike knobs, they still may take a couple of weeks before we can ship them expidited as they are not always ready to go and in stock.