One of the most frustrating things about selling doorknobs online is the shipping costs. Hardware is heavy. Especially when you order enough for an entire home and you have included door hinges on your order. Sometimes we get comments from customers who think our costs are too much. The funny thing is, it’s always the people that are ordering just a few items and the shipping cost is $6-7 that are complaining. If they would check around with other websites even in other industries $6 or $7 is not expensive.
Beleive me, if we could lower the cost of shipping we would. Even after?Hurricane Katrina?we did not raise our ground shipping rates when the shipping service providers did. Gas prices were high and it was hard on everyone. I think sometimes?people just forget what it is they are ordering. We’re not shipping a T-shirt that can be thrown in an envelope and shipped USPS for just a few dollars. doorknobs are heavy and can get damaged if they are not packed properly. As a result, shipping costs just aren’t as low as they might be if it were another product.
Nevertheless, it is still cheaper and much easier to order you door hardware online. Why? If you go to your local hardware stores, they don’t stock much at all. Of course they will stock the most popular and common items, but it is often difficult to get hardware for your entire home all at once and get them keyed alike.?So if you have to order the product anyway, you may as well do it from the comfort of your own home and have it shipped right to your door. I recently ordered a product from a local store that they generally had on the shelf, but at this particular time they did not. Since they didn’t have it in stock, it was a special order so I had to pay full price plus their shipping cost to get it there.
To me the convenience of the internet (especially in the housing industry I think) outweighs the cost of shipping. I recently built a home and bought flooring, lighting, plumbing fixtures, and of course my doorknobs online because I could find what I wanted much easier and most of it was?less expensive?- even after paying shipping costs. And since I hate shopping (typical guy) it made more sense to me.
My advice to save on shipping? Do your homework before you order so that you know exactly what you need and you can order it all at once. On large orders we often pay 2-3 times what we actually charge for shipping, but we figure if you are ordering that much from us we’ll help cover some of the shipping costs. Just like the entire home building or remodeling process, if you plan ahead and do your homework you’ll save money.